In  response to Consumer Protection BC opening an investigation into complaints from people who purchased FIFA World Cup 2026 tickets from StubHub and did not receive them BC Attorney General Niki Sharma said that the issue is deeply concerning. 

“Reports that people in B.C. purchased FIFA World Cup 2026 tickets from StubHub and did not receive them are deeply concerning. Major events like the FIFA World Cup 2026 should be an exciting experience and people should not have to worry about whether the tickets they purchased on StubHub will be honoured," She added. 

Sharma further stated, “I understand Consumer Protection BC, which independently administers B.C.’s Ticket Sales Act, is currently investigating these complaints to see if the law has been broken."

“While I cannot comment on this investigation directly, and StubHub has publicly committed to honouring its refund guarantees to fans, I want people to know they may have options available to them if they have been affected," she said.

Stating further she added, “The Ticket Sales Act promotes transparency and accountability in ticket sales and sets out when someone may be entitled to a refund. The act bans selling tickets that a business doesn’t actually own or control."