Vancouver International Airport (YVR) celebrated being named Best Airport in North America for a record 12 years in a row by the Skytrax World Airport Awards. Skytrax is recognized as the global benchmark of airport excellence with more than 21.65 million completed passenger questionnaires, making it the largest annual global airport customer satisfaction survey. The survey measures 39 elements in the airport travel experience including check-in, security, comfort, efficiency, signage, guest service, transportation, passenger amenities and friendliness. YVR is the only airport in the world to receive this designation for 12 consecutive years.

YVR also received the Skytrax COVID-19 Airport Excellence award, the only airport in Canada to do so. With the airport experience changing dramatically since early 2020, this new award recognizes those airports selected by passengers for providing the highest health, hygiene and safety protocols during the global pandemic. Passengers rated airports across key categories, such as COVID-19 information signage, access to hand sanitizer and terminal and washroom cleanliness.

“It’s an honour for YVR to be recognized as the best airport in North America for 12 years in a row. To also be recognized in the new award category of COVID-19 Airport Excellence, as one of the cleanest, safest and healthiest airports in the world, is a true testament to the expertise, hard work and dedication of our entire airport community,” said Tamara Vrooman, President & CEO, Vancouver Airport Authority. “Thank you to everyone who has contributed—from quickly implementing the ever-changing travel measures to operating the airport safely and with the highest levels of service delivery in our industry, this is something we can all be proud of.”

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